ENABLING QUALITY CLIENT CARE
Flexible Solutions
For diverse client needs
Accurate and timely
Transcription
Online Document
Storage
Increase
Office efficiency
GLOBAL DELIVERY MODEL
Process & Workflow
Internal process and workflows are automated and managed using tools such as Document and Task Management Systems.
Communication
An important facet to global delivery, communication is achieved by using technology to the fullest – secure VOIP. Designated contacts are established for all teams so that information may flow smoothly.
Quality Assurance
Boomerang follows a 3-level global quality management strategy that involves the staff performing the task, a QA Manager in India and an Account Manager in the US.
Follow-the-Sun Methodology
Maximum productivity is achieved by utilizing the 12-hour time difference between the US and India. There is a handoff every 12 hours between teams such that there is a 24-hour cycle of operations.
Redundancy
To mitigate risk, Boomerang works with a 20% redundancy in staff. This enables us to manage growth and attrition, foster cross-training, manage the learning curve and absorb large projects easily.
Scalability
The ability to add staff and grow rapidly is achieved easily due to Boomerang’s process. Additionally, the fact that there is an abundance of talented and qualified resources available locally means ramping up operations is not a challenge.
Compliance
Besides enforcing a strict compliance standard, Boomerang constantly updates its security and compliance procedures in an effort to stay ahead of the curve in the constantly evolving HIPAA landscape.
Knowledge Sharing
Easily accessible knowledge bases and portals help in reducing dependence on individuals and increasing dependence on tools.
Technology
Technology is the enabler in making all of the above work possible. All the way from secure VPN connections to security to measuring productivity, technology makes it happen.
Benefits of Working with Boomerang
What positive impact can Boomerang have on your operations? What is your value proposition? Is there a return on investment? The points below will answer all your questions:
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